Contact
Customer support
Contact support on WhatsApp by scanning the QR code below with your phone’s camera or by clicking the code.
Or via email:
support@soiva.fi
Frequently asked questions
How does SOIVA customer support work?
SOIVA provides WhatsApp support, which you can reach via the QR code in the player or through the Contact page. You can send questions and voice messages, and we’ll respond personally as soon as possible.
What should I check before contacting support?
SOIVA Player requires a stable internet connection. If the connection is unavailable or unstable, playback may be interrupted. Check that your internet connection is working properly (e.g., with a speed test). Verify that your audio system is functioning by playing music from another app or device as a test.